IT Customer Sup Analyst III Job at CoxHealth, Lake Spring, MO

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  • CoxHealth
  • Lake Spring, MO

Job Description

Description

:** This position is onsite in Springfield, Missouri **
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education:
• Preferred: Bachelor's degree in Computer Science, Information Technology, a related field.
Experience:

Preferred: Clinical Experience

• Required: 3 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field OR Bachelor's degree in Computer Science, Information Technology, a related field.
Skills:
• In depth knowledge of a variety of IT systems, software, and hardware.
• Identifies and implements improvements in service desk processes to enhance efficiency and effectiveness.
• Assist junior analysts, providing guidance, and helping with their professional development.
• Participates in strategic initiatives related to service desk management.
Licensure/Certification/Registration:
▪ N/A

Job Tags

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