Job Description

NOC Analyst

This position is a contract support position for our customer, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening for a NOC Analyst to provide remote support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

Job Duties/Responsibilities:

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
• Troubleshoot network systems when necessary and make improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
• Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
• Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
• Experience working with cloud-based networks.
• Support all operational security requirements for network devices and network operations tools applications

Support of the following NOC functional areas that include, but are not limited to:

• Wireless LAN
• Firewall management
• Internet Protocol (IP) address management
• Domain Name Server (DNS) administration
• Strong written and verbal communication skills
• Establish plans and goals for self that meet the customer current or future project's needs
• Prepare or participate in preparing NOC performance reports as required
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Required Clearance: Public Trust (#publictrust)

Required Qualifications:

• Bachelor's degree in related field or equivalent experience
• 5 years of experience in IT support or related field, preferably in network engineering or operations
• 2 years of experience providing network support in one or more of the following areas:
• Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
• Wireless Access Point (enterprise level) Management and Administration
• Cisco ISE 3.0 (or later) configuration of access/authorization policies
• Cisco CCNA or Cisco CCNP certification, required within 60 days of start - non-waivable
• At least one of the following networking certifications by day one of hire:
• Implementing Cisco SD-WAN Solutions v2.0 (300-415)
• AWS Certified Solutions Architect - Associate
• Microsoft Azure Networking Solutions (AZ-700)
• CompTIA Cloud+
• Experience troubleshooting and fixing LAN/WAN network incidents
• Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements

Desired Qualifications:

• Experience using and managing SPLUNK search heads
• Experience in Windows 2012 or higher and/or Linux server administration
• Cisco CCNP certification
• Juniper JNCIA-SEC certification
• Extreme certifications covering switching or network access control
• Ability to obtain Top Secret/SCI security clearance if required.

Our NOC Analyst's earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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