Job Description Aramark Healthcare+ is seeking a Patient Experience Manager to support the Healthcare Support Service Departments within Broward Health System . The Patient Experience Manager will focus on their impact on the overall patient experience within the hospital. To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark. To contribute to developing patient loyalty to hospital client brand in the marketplace. Job Responsibilities Perform Patient Connect interviews with patients and their families Conduct Patient Connect data analysis Generate and review Patient Connect data for opportunities to improve patient satisfaction Train and coach others on how to effectively perform Patient Connect interviews Conduct AIDET and/or W.E.S.T. Observations: Housekeeping Associates Host/Hostesses Call Center (phone etiquette) Observe New Admission Greetings Technology savvy (CBORD, EPIC) Adopt A Floor Program (AAF Program) Coach managers on New Admission Greetings Conduct Patient Experience Assessments Coach managers on Patient Experience tools Conduct Gridding Analysis Coach leadership team on Gridding Analysis Outcomes Attend and Participate in client QBR’s Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives Participate in new employee orientations relative to patient experience expectations Qualifications Associates Degree required plus equivalent experience. Bachelor Degree preferred plus equivalent experience. 1-2 years of hospital customer service preferred 5 years of customer service experience About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter. #J-18808-Ljbffr Aramark Corporation
...based on your skills and experience talk with your recruiter to learn more.Base pay range $160,000.00/yr - $250,000.00/yrPackage Design Engineer - Optical Circuit Switches - MEMs-based Silicon Photonics - Bay AreaLumicity is partnered with an ambitious, innovative...
...Independent Contract Courier Medical Deliveries &##128205; Richmond VA. area &##128... ...We have immediate opportunities for drivers to complete urgent local mdeical STAT deliveries... ...Operate as an independent contractor (1099) Use your own small to mid-size...
...THE PAPE GROUP, INC. EUGENE, OR CONSTRUCTION PROJECT MANAGER: Do you have experience managing construction projects? Do you like working in a fast-paced, fluid environment? Are you a person that can get projects to the finish line? If you answered yes to...
... Read a digital brief and design from the brief Design for banking Design in a high volume/production environment Freelance is not the best target Comparable companies: Delaware North, New Era Cap Company Benefits of this position: working with a...
...Job Title: Executive Administrative Assistant Location: Cambridge, MA Contract: Hybrid minimum 6-8 days (sometimes more depending on meeting... ...guidelines and standards. Arrange or set-up A/V for hybrid, remote, or in-person meetings and trouble-shoot basic A/V...