Patient Experience Regional Manager Job at Frontera Healthcare Network, Fredericksburg, TX

aHl5U2t2WFNkNGUyeHRDRmlYSUJMY2Z6dEE9PQ==
  • Frontera Healthcare Network
  • Fredericksburg, TX

Job Description

Description About Frontera Frontera is dedicated to delivering compassionate, high-quality care to rural communities. We value teamwork, innovation, and leadership in every aspect of our patient experience. Position Overview As the Patient Experience Regional Manager, you will lead and inspire front office teams across multiple clinics, ensuring exceptional patient service and efficient operations. This role will include strategic planning, process improvement, budgeting, and higher-level decision making. This is a hands-on leadership role for experienced healthcare professionals who are passionate about driving positive change and supporting staff development. Key Responsibilities · Leadership & Team Development: Hire, train, and mentor Patient Experience staff, fostering a culture of excellence and collaboration.

  • Operational Oversight: Manage daily front office operations, conduct audits, and resolve workflow barriers.
  • Revenue Cycle Management: Collaborate with the billing team to optimize revenue cycle processes and compliance.
  • Performance Improvement: Analyze front office data, prepare reports, and implement process improvements to maximize efficiency and satisfaction.
  • Compliance & Quality: Ensure adherence to HIPAA, value-based care, and organizational policies. Work with compliance and referral teams to maintain high standards.
  • Communication: Lead team meetings, coordinate monthly regional meetings, and facilitate effective information sharing.
  • Emergency Preparedness: Complete monthly checklists and ensure readiness across all clinics.
  • Travel: Regularly visit designated clinics and the administrative office as required.
Why Join Frontera? · Impact: Make a meaningful difference in patient care and team success
  • Growth: Opportunities for advancement and professional development
  • Support: Collaborative, mission-driven environment
  • Benefits: Competitive pay, flexible schedules, and comprehensive benefits
Ready to lead with heart and help us shape the future of rural healthcare? Apply today! Requirements Required Qualifications · Education: High school diploma or equivalent
  • Experience: Minimum 2 years of direct supervisory experience in a healthcare clinic (medical, dental, or behavioral health)
  • Skills: Proven staff management, training, and performance improvement abilities; strong communication and organizational skills; ability to multitask in a fast-paced environment
  • Technical: Experience with front office operations and revenue cycle management
  • Travel: Ability to travel between clinic locations and to the administrative office regularly
Preferred Qualifications · Bilingual (English/Spanish)
  • Experience with NextGen EHR, MS Word, and Excel
  • CPR certification for Healthcare Professionals
Physical & Work Environment Ability to lift/move more than 50 pounds and perform duties requiring full range of body motion. Comfortable working under stressful conditions and irregular hours. Occasional exposure to clinic-related hazards. #J-18808-Ljbffr Frontera Healthcare Network

Job Tags

Work at office, Flexible hours,

Similar Jobs

Yard House

Bartender Job at Yard House

 ...$9 per hour - $9 per hour plus tips. Our Bartenders are quick with a pour, whether from the tap or a cocktail shaker. They guide Guests through our diverse beverage menu, cutting-edge draft beverage selections and hand-crafted cocktails. The Bar is the focal... 

RTX

Mechanical Assembler I - 2nd Shift Job at RTX

 ...technical drawings. \n The ability to successfully complete training modules associated with job grade. \n The ability to follow assembly instruction. \n The ability to effectively work in an environment requiring repetitive job responsibilities. \n The ability... 

AHU Technologies Inc

React Developer DC Job at AHU Technologies Inc

Education and Professional Qualifications 4+ years experience implementing, developing, supporting and maintaining React applications Strong teamwork and interpersonal skills At least 2 years experience in Next.js (Required) Ability to develop effective working... 

Converse Electric, Inc.

Construction Project Manager Job at Converse Electric, Inc.

 ...Job Description &##128679; Construction Project Manager &##128205; Location: Worthington OH (Greater Columbus)&##128338; Full-Time | Starting at $90k+ Are you a proactive problem-solver who thrives in a fast-paced construction environment? Do you lead with... 

fairlife

Automation Engineer Job at fairlife

 ...to better health. A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation. To learn more about fairlife and its complete line of products, please visit fairlife.com....